If you wish to make a complaint about any Zurich service, product or claim, simply contact your Broker or the relevant Zurich division that administers your policy. We will always endeavour to resolve the matter to your satisfaction.

For all General Insurance products

Please contact your Insurance Broker to raise your complaint, or alternatively, contact us using the following details:

Phone: 09 928 8000
Email: nz.claims@zurich.co.nz

Calling from overseas? + 64 9 928 8000

If you are not satisfied with our response to your complaint, you may then ask to have the matter considered by our internal dispute resolution process. This means your complaint will be considered by a different group of individuals within Zurich who will provide you with our final decision on the matter.

If you disagree with our final decision, as part of our dispute resolution process and in accordance with the Fair Insurance Code, you may be able to refer the dispute to the Insurance & Financial Services Ombudsman scheme.

Name of scheme: Insurance & Financial Services Ombudsman Scheme Inc.
Level 8, 81 Molesworth Street, Wellington 6011
http://www.ifso.nz

Contact us

General enquiries

Phone Toll free: 0508 ZURICH (0508 987 424)

Fax +64 9 928 8200 Operating Hours

Mailing Address PO Box 497 Shortland Street Auckland 1140

Address Level 9 29 Customs Street West Auckland 1010 New Zealand

Claims

Emergency Contacts

Looking for Broker contacts?

Complaints

For all General Insurance products

Phone
Toll free: 0508 ZURICH (0508 987 424)

Fax
+64 9 928 8200

Operating Hours

Mailing Address
PO Box 497
Shortland Street
Auckland 1140

Address
Level 9
29 Customs Street West
Auckland 1010
New Zealand